A Day in The Life of a Hotel Owner
Let’s stipulate that there is no one “typical” day in the life of a hotel owner. But most hotel owners share certain tasks. And, in this representation, we lay out the types of activities that a hotel owner will face during the day.
- You’ll wake up early to check your email and review your overnight Manager on Duty report. You’ll do this to see if any problems developed during the night shift.
- In the busy check-out times from 7:00AM to 9:00AM, you’ll greet guests as they check out at the front desk. Further, you’ll answer any questions and direct guests to meeting spaces, gym facilities and the breakfast room. There, they can have all the hot pancakes they can eat.
- At 9:30AM, you’ll meet with your employees to discuss any special activities for the day. You’ll note any problems or difficulties and, in general, you’ll support your team.
- For the rest of the morning, you’ll review operational reports and invoices. Additionally, you’ll review any redecoration or hotel renovation plans. You’ll also communicate, via telephone and email, with vendors and suppliers to address any problems.
- You’ll take lunch in your office or in the restaurant around noontime.
- You’ll chair your weekly meeting with your direct reports. Depending on the size of your hotel, this might include several hotel employees. These would include an assistant manager, a food and drink manager, a maintenance supervisor and so forth. You’ll discuss a wide range of issues, such as upcoming bookings of the banquet room, staffing needs and safety concerns.
- From 4:00PM to 6:00PM, you’re back in the lobby to greet new guests and ensure everything is running smoothly.
- You’ll quit for the day and enjoy a nice dinner with your family.
As you can see, you’ll spend a lot of your time interfacing with others. So, it helps to have a personality that enjoys hobnobbing and commiserating with others. However, your main responsibility is to solve problems and establish the general look and feel of the hotel. Your aim is to establish repeat business and a good reputation in order to maintain a high occupancy rate. One of the benefits of owning a hotel franchise is that your franchisor helps advertise your brand name. They also help to set a positive tone in the marketplace.