As the hotel owner, your primary goal is the success of your property. This will require you to assume many responsibilities, including:
Managing the hotel revenue and budget, including pricing strategies and occupancy rates.
Recruiting and managing employees.
Setting the tone for the hotel environment and being a role model for all your employees.
Helping out with operational duties.
Understanding and implementing the latest hotel technologies. This includes making sure that you keep up with competitors and that your employees are suitably trained.
Addressing problems and dissatisfied guests, and managing the guest experience and customer relations.
Tracking feedback and reviews, and responding to negative comments. And, in general, managing the hotel’s branding and reputation.
Overseeing work schedules.
Purchasing supplies and equipment.
Inspecting all public and private areas for cleanliness and orderliness.
Ensuring that your hotel’s physical plant operates properly.
Overseeing any renovation or redecoration activities.
Keeping abreast of local events scheduled to occur at your property.
Addressing any safety and security concerns.
Preparing reports for your franchisor, if applicable and appropriate.
by admin on December 6, 2019
